Hope Hound Guarantee

All collars are covered by our ‘no questions asked’ 30 day money back guarantee. If for any reason you are not 100% happy with your purchase you can return for a full refund. (Collars must be unworn/undamaged. Return shipping is the responsibility of the customer.

All of our collars and accessories are thoroughly tested - from woodland walks to rainy park runs. We proudly stand by the quality of every piece.

We’re committed to making dog gear that’s built to last. If something’s not right due to a fault in the materials or craftsmanship, we’ll work with you to sort it.

Think you’ve received a faulty item?

If you believe your Hope Hound gear has a defect, please get in touch with us directly. We accept guarantee claims for items purchased through hopehound.com or one of our authorised UK stockists.

Our guarantee covers:

• Defects in stitching, fabric, webbing, or buckles

It doesn’t cover:

• Misuse or improper use of the product

• Damage caused by chewing, cleaning methods, disassembly, or alteration

• Wear and tear from regular use, or damage from fire or accidents

We’re proud of our gear – and we want you and your dog to feel the same.