Production Times: Our dog collars are all hand made to order in our small studio here in N. Wales and have a production time of up-to 10 days. 

Shipping: We use Royal Mail Tracked 48 as our standard shipping service.  You can expect fast delivery times, with most UK parcels delivered within 2 to 3 business days and international parcels within 3 to 5 business days.

* Please note: During sales and promotional periods, production and delivery times may be slightly longer than normal.

Once your order is shipped you will receive an email confirmation containing your tracking details. Please click on the link to view your shipping updates.

Customers can return orders for any reason for a full refund within 30 days of placing your order.

Your item(s) will need to be in their original condition, unworn, unwashed and unstained.

Original delivery costs or their value are NOT refundable.

Cost of shipping for the replacement item will be at customers expense.

Yes cancellations are accepted within 24 hours of placing your order. Just email us at support@hopehound.com.

After 24 hours, orders cannot be cancelled as they move into production.

In rare situations, we may cancel your order if:

• An item was listed as out of stock or unavailable
• There’s an error in the product listing

You’ll receive an email explaining the reason, and a full refund will be issued within 7 days.

Unfortunately, we can’t offer exchanges as all of our collars are made to order.

If you’ve ordered the wrong size, contact us within 72 hours of receiving your order at hello@hopehound.com or message us on Instagram with your order number and reason for return.

Returns must be posted back within 10 days of delivery.

If your order is faulty or not as described (e.g. incorrect hardware colour), contact us within 72 hours with:

• Your order number
• A brief description of the issue
• Photos of the fault

Email support@hopehound.com and we’ll respond within 3 working days. If a fault is confirmed, a full refund or replacement will be arranged (excluding postage), after return of the item.

Once we’ve approved your return:

• Use tracked or recorded delivery
• Include your name, email address, and order number inside the parcel
• Pack the item securely to avoid damage

Hope Hound is not responsible for items lost or damaged during return shipping.

All sale items are final and non-refundable, unless faulty.

If your sale item is faulty, please contact us within 72 hours.

If you purchased from a retail store, market stall, or other independent seller, you’ll need to return it through them directly following their own returns policy.

We can only process returns for orders placed on hopehound.com or with us directly.

We do not wish to see our products end up in landfill therefore we offer a life time warranty on our hardware.

If your hardware breaks or is found to be faulty, we will replace it (where possible) or restyle the product, at no cost to you.

We deliver worldwide... Shipping prices will be calculated when checking out.

Our collars come in three different styles, with each style slightly different in sizing due to the design of the collar. Also each style option comes in two different width options, *apart from the small size which is only available in the smaller width. 

Buckle Collars:

• Small: 29cm-37cm long
  * Available in 2.5cm width
• Medium: 34cm-46cm
  * Available in 2.5cm width
• Large: 39cm-57cm
  * Available in 2.5cm width
  

XL Buckle Collars:

• Medium: 36cm-48cm long
  * Available in 3.8cm width
• Large: 41cm-57cm
  * Available in 3.8cm width
• X-Large: 46cm-67cm
  * Available in 3.8cm width
  

Martingale Collars:

• Small: 30cm-36cm long
  * Available in 2.5cm width
• Medium: 38cm-48cm
  * Available in 2.5cm width
• Large: 42cm-56cm
  * Available in 2.5cm width
  

XL Martingale Collars:

• Medium: 38cm-48cm long
  * Available in 3.8cm width
• Large: 42cm-56cm
  * Available in 3.8cm width
• X-Large: 48cm-66cm
  * Available in 3.8cm width
  

Limited Slip Collars:

• Small: 27cm-37cm long
  * Available in 2.5cm width
• Medium: 31cm-47cm
  * Available in 2.5cm width
• Large: 37cm-56cm
  * Available in 2.5cm width
  

XL Limited Slip Collars:

• Medium: 31cm-47cm long
  * Available in 3.8cm width
• Large: 37cm-56cm
  * Available in 3.8cm width
• X-Large: 42cm-66cm
  * Available in 3.8cm width

We offer a number of different styles of collar. Slip type collars are great for dogs who pull a lot on the lead offering better control and the classic side release buckle collars are great for dogs who pull less on a lead.

• Plastic Buckle:

Our classic black side release buckle collars utilise a strong contoured  'anti freeze' buckle. These high quality buckles have a breaking load of 200lb.

* Recommended for light to moderate pullers

• Metal Cobra Style Buckle:

Cobra style buckles are very strong military grade metal side release buckles. They are known for being one of the strongest buckles available. Often used in the military and law enforcement because of their strength and reliability. They are incredibly strong having a breaking load of nearly 2000lbs!

* Recommended for extremely heavy pullers

• Limited Slip:

Our limited slip collars are designed for dogs who can easily slip or back out of their collars or dogs who pull a lot on the lead. When properly fitted if the dog pulls, the loop piece tightens enough to prevent the collar from slipping over the head, but not enough to choke or damage the dogs neck.

Both the Limited Slip and Martingale collars work in a similar way. They essentially allow the collar to tighten when pulled. The difference between the two is how the 'loop' (slip part) is constructed. The Limited Slip loop pulls more off  to the side when pulled and the Martingale pulls more upward.

* Recommended for light to heavy pullers or dogs who try and slip out of their collars

• Fabric Martingale:

The martingale collar works in a similar way to the limited slip collar but is constructed slightly differently. They are great for dogs who try and slip out of their collars and also offer more control when lead training. The martingale collar is made with two loops. One main loop which fits around your dogs neck and can be adjusted and the second is for control where the lead is attached. When the dog pulls or a ‘correction’ is made, the collar tightens without damaging the neck. Then when the tension is released, the collar loosens again.

* Recommended for light to heavy pullers or dogs who try and slip out of their collars